Returns & Exchanges

At Riversol, we want you to be completely satisfied with your skincare journey. If you are not 100% happy with your purchase, we offer a 60-day money-back guarantee on all products, even if they have been opened and used.

Return Process

• 1.
  Initiate Your Request

  Contact our skincare specialist team via email or our online portal with your order number to request a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging or a sturdy box to ensure they are protected during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the return, we will issue a full refund to your original payment method within 5-7 business days.